About us

Introduction
This Personal Data Protection and Processing Policy shows how our company manages the personal data of our customers. This policy is in accordance with the provisions of the Personal Data Protection law, law N° 29733, its Regulations and the Information Security Directive issued by the competent authority.

Collection of information
For purposes of visiting our web portal and our mobile applications you are not obliged to provide your personal data, but for cases where you submit requests, contract the services that the company provides by such means, among others, they may require specific personal information necessary for that purpose. This information can be: name, ID number, e-mail address and telephone number. Also, when the nature of the request so requires, and to the extent strictly necessary, the company may need other personal data.

User consent
In compliance with Law N° 29733 – Personal Data Protection Law- and its Regulation N° 003-2013-JUS, I authorize and grant to the Travel and Tourism Agency Natourandes SCRL (hereinafter Natourandes SCRL), indefinitely, my free consent, prior, express, unequivocal and informed so that (by itself or through third parties): Collect, process or delete, transfer or import, export my personal data, to develop Databases, transfer them to third parties linked or not to the Natourandes SCRL Travel and Tourism Agency (whether they are commercial partners or not, domestic or foreign, public or private) for the purpose of:
•Comply with the provision of the contracted tourist services: scheduling and booking of flights, tour packages, booking of hotels and scheduling of itineraries.
•Contact the client before and during the provision of the contracted tourist services in order to answer questions, queries and requests.
•Send information regarding the nature of the service and/or provisions of mandatory knowledge and compliance during the service or package tour purchased, such as the conditions of employment and/or other conditions within which internal company policies could be included.

Responsibility for the information provided
•The personal data provided by the user must be, under his responsibility, true, complete, accurate, valid and, correspond to his true identity.
•Any direct indirect damage or damage to the company or to third parties resulting from the partial or total breach of the obligation referred to in the previous point shall be the sole and exclusive responsibility of the user who provided the information.
•Natourandes SCRL. declares that it has a firm commitment to the protection, security and privacy of users.

Processing of information
The personal information that Natourandes SCRL collects about its customers is used in order to contact you if necessary.
Natourandes SCRL does not collect personal information about its customers for purposes other than those stated and does not sell, trade or rent personal information to any organization.
Your personal data will only be used for the purposes indicated in the user’s consent.
The personal information you register on our website is available in a secure system and is not available to the public.

Exercise of ARCO rights
•The user may exercise his rights of Information, Access, Rectification, Cancellation, Revocation, Opposition, etc. (ARCO) to the use of his personal data, in accordance with the Law of Protection of Personal Data, Law N° 29733. In this sense, the user has the right, among others, to access their personal information, to request the rectification of inaccurate data and to revoke their consent to the treatment of the same; You may also request the deletion of your data or object to their processing, even if they are no longer necessary for the purposes for which they were collected.
•The exercise of these rights is free of charge. To do so, you can write to your travel agent.
•The attention to the request will be made according to the deadlines provided by the company.

Changes to the privacy policy for the protection of personal data
•The company reserves the right to modify its Privacy Policy for the Protection of Personal Data in the Area of the Web Portal and Mobile Applications as well as the notice through which it discloses it, in order to adapt it to changes that may be required by the current regulatory framework.
•It is the user’s responsibility to remain informed of such policy, for which purpose, at every opportunity when using our web portal or mobile applications, you should consult our Privacy Policy Notice for the Protection of Personal Data in the Area of the Web Portal and Mobile Applications.